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Review registration and continue with your account
The summary automatically checks prices and available places. No extra review checkbox is needed.
Check people, entries, extras and the total. Use the edit links to correct details.
If you already have a My KLL account, sign in through the offered dialog. Your draft is retained. Shared contact addresses do not make different participants the same person.
After sign-in or changes, the booking is checked again. You must explicitly accept a changed total before committing the booking.
Do I need to register again after a payment interruption?
No. Open the existing booking in My KLL and check its payment status. Use the offered payment-resume action.
A KLL account is optional. It gives you secure access to registrations linked to you.
During standard registration, select the optional free KLL account option if you want an account. If you are already signed in, your existing account is used.
Open the secure activation link in the email and choose your password. Enter your credentials only on the KLL website.
If a matching account exists but is not yet activated, choose “Activate account”, enter the registration number and registration email address, and request an activation link.
I have not received an activation email.
Check your spam folder and the address used for registration. For privacy, “Activate account” gives a neutral response even if no matching account exists. If the email still does not arrive, contact KLL with your registration number.
Use your KLL ID or email address and the password for the linked account.
Open My KLL, choose “Sign in”, and enter “KLL ID or email address” and “Password”. If you enabled a second factor, its security code is also required.
If you forgot your password, choose “Forgot password” and request a reset link. Follow that link to choose a new password.
Alternatively, choose “Email me a one-time sign-in link”. You need access to the linked email inbox; any additional configured security check still applies.
Can I use someone else’s KLL ID?
No. A KLL ID is an identifier, not a password. It does not grant access to another person’s data or permission to pay arbitrary registrations.
The KLL ID identifies a person or their linked account and can be used across events.
The registration number identifies a specific registration. Keep it ready for support requests, payment queries and missing links.
The bib number belongs to an entry in a race. Multiple booked starts can have different bib numbers and starter passes.
I have paid but have no bib number yet.
Payment and bib allocation are separate steps. Allocation depends on the event and its configured process. A missing bib number alone does not prove that payment failed.
“My races” shows the registrations linked to your account.
Sign in and select “Registrations” in the account overview. Check the event, race and registration number under “My races”.
For combination or group registrations, check each linked start. A shared email address alone does not automatically grant access to every person.
Paid registrations offer the existing actions “Download receipt”, “Email receipt” and “Resend confirmation”.
Why is a registration missing?
The entry may have been made without an account, with another authorised account or as part of a group. Give the KLL team the registration number and use the email address associated with the entry.
Check the current payment status before starting another payment attempt.
Open the affected entry in My KLL and select “Refresh status”. Check the time of the last successful update and any displayed reservation deadline.
If “Continue payment” is available, select one of the offered payment methods. The current transaction is checked again before payment continues.
If changed terms are shown, review them and the amount before choosing “Accept terms and continue payment”. After a reservation expires, current price and availability must be checked again.
Can I pay without an account?
An existing protected payment link can allow payment for its associated registration. Use only the link issued for your transaction. Entering a KLL ID does not replace that proof.
The starter pass appears with its entry once the required conditions are met.
Open “My races” and find the correct race. “Your starter pass” contains the collection QR code, bib number and available wallet options.
Choose “Add to Apple Wallet” or “Add to Google Wallet” when available. If it does not work, open the KLL page in your device’s browser and check any displayed reason.
After a change, choose “Refresh starter passes”. For a failed image, use “Reload QR image”. Check whether a replacement pass notice is displayed.
Why is no pass shown?
Read the message next to the entry. A bib not yet assigned or released, the entry status, or an unavailable wallet service can prevent a pass from being offered. KLL can check the specific case.
Bibs and extras are checked separately. An authorisation applies only to the items expressly selected.
Check the starter pass for “Bib number already collected” and outstanding extras. It may also include collection information.
When available, open “Digital pickup authorization”, select your entry and enter the collector. Set an expiry and select the bib and/or eligible extras.
Review the details and choose “Grant authorization”. Share the resulting authorisation code only with the designated collector. Use “Revoke authorization” when it is no longer needed.
A collection was recorded incorrectly.
Ask collection staff or KLL to check the record. Do not try to bypass it with a new booking or a second pass.
Enabled changes are handled against your existing entry.
Open the section labelled “Buchung ändern und Warteliste” (booking changes and waiting list) and select your entry. When enabled, choose “Extra nachbuchen” (add extra) or “Größe ändern” (change size).
Select the item, size and quantity where applicable. “Preis und Verfügbarkeit prüfen” (check price and availability) first shows a preview.
Request the change only after reviewing its terms. Complete any required additional payment through the displayed change request, then check the updated status.
Why is no change option available?
The event must enable self-service for this entry and change. Payment or collection status can also prevent a change.
A request replaces the original booking only after it is fully completed.
Select your entry under “Buchung ändern und Warteliste” (booking changes and waiting list). Check the displayed deadline and enabled change types.
For “Strecke wechseln” (change race), select the target race. For “Startplatz übertragen” (transfer entry), enter the recipient’s email. Use “Preis und Verfügbarkeit prüfen” to review the conditions.
Review any extra charge, possible credit and required approval. For a transfer, the recipient must confirm their details and consents in their own account; the request then undergoes administrative review.
Follow the change request. Complete an approved change with the offered payment or the no-charge completion action. The original booking remains until completion.
The request is awaiting approval. Should I submit it again?
No. Use “Stand neu laden” (reload status) to check the existing request. If unclear, give the KLL team the registration and request details.
Joining a waiting list is not a paid entry or an indefinite entitlement to a place.
Currently enabled waiting lists appear under “Warteliste und persönliche Angebote” (waiting list and personal offers). Select the race and “Auf Warteliste vormerken” to join.
When a personal offer becomes available, review its deadline and price. “Zum persönlichen Buchungsangebot” opens the details check and offered payment.
If you no longer wish to participate, use “Vormerkung / Angebot zurückziehen” (withdraw waiting-list entry or offer). Accept within the displayed deadline.
Why is no waiting list shown?
The event must enable the function and the race conditions must apply. A message that no further waiting list is open is not a payment error.
Personal results require an import and a verified link to your account.
Open the section labelled “Meine Ergebnisse und Urkunden” (my results and certificates). Filter by event year and check the event, race, time and rankings.
When available, select “Aktuelle Urkunde herunterladen” (download current certificate) or “Meine Fotos” (my photos). Certificates use the current confirmed result and the configured template.
After a correction, choose “Ergebnisse aktualisieren” (refresh results). Missing details and pending historical links are shown separately.
My certificate or photo link is missing.
Not every record already has confirmed results, a certificate template or a photo link. Read the displayed message and contact KLL about incorrect or missing links.
Check the code, validity period, event, eligible race and permitted use. Enter the code in the provided voucher field and have it validated.
Review the price breakdown before completing the booking. Existing group and combination rules and eligible-entry restrictions still apply.
Pay the remaining total. Even a 100% discount on the entry fee can leave extras or other additional services payable.
My age-group result is available but I have no voucher.
Results, voucher eligibility, recipient verification, issue and delivery are separate steps. The configured rules for the source and next event apply. Ask KLL to check; a result alone does not guarantee delivery.
Check your details and manage optional consent in your secure account.
Open “Profile”. Changes are applied to upcoming registrations under the existing rules. For security, the email address cannot be freely edited here.
Under “Consents and data rights”, manage optional communications, object to public entry-list publication or submit a privacy request.
Sensitive changes may require you to confirm your password again. Read the response: submitting a request does not mean all data is immediately deleted.
Can I change my email address myself?
The profile field is protected. Contact KLL for a required change so that identity and account access can be checked.
The KLL team can help with unclear payments, missing account links and event questions.
Give the event, race and registration number; add your KLL ID if available. Describe the action and exact error message.
For payment queries, give the provider and payment reference. For display issues, include the device, browser and time. Do not send passwords, full card details, collection QR codes or private wallet access tokens.
Contact office@koenig-ludwig-lauf.com or +49 (0) 88 22 39 90. Race office: König Ludwig Lauf e. V., Turnerweg 6a, 82487 Oberammergau.
Do I need to register again to fix a problem?
Not as a precaution. Check the existing transaction or ask KLL first. A new registration can create duplicate bookings.